98q Privacy Policy — Your Data, Handled with Discretion

98q ("we," "us," or "our") operates the online gaming platform accessible at 98q.bet, offering sports betting, live casino, crash games, slots, and related services to players primarily located in Pakistan. This Privacy Policy explains how 98q collects, uses, stores, shares, and protects your personal data when you register an account, use the Platform, or interact with our support team.

By registering an account on 98q or using any part of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Privacy Policy forms part of the 98q Terms & Conditions, which are available at /terms-conditions.

If you do not agree with any part of this Privacy Policy, you should not register an account or continue to use the 98q Platform. For questions about how your data is handled, please contact our support team via live chat at any time.

For the purposes of this Privacy Policy, 98q acts as the data controller in respect of personal data collected from players registered on the Platform. As data controller, 98q determines the purposes for which and the means by which personal data is processed.

Where 98q engages third-party service providers to process personal data on its behalf — such as KYC verification providers, payment processors, and licensed game studio operators — those parties act as data processors under contractual arrangements that require them to process personal data only on 98q's documented instructions and in accordance with applicable data protection standards.

98q collects the following categories of personal data from registered players and platform visitors:

3.1 Identity and Registration Data

• Full legal name as it appears on your national identity card (CNIC)
• Date of birth (collected to verify the 21+ age requirement)
• Residential address in Pakistan (city, province, postal code)
• CNIC number or other government-issued identification number
• Username chosen at registration

3.2 Contact Data

• Email address registered to your account
• Mobile phone number (required for JazzCash and EasyPaisa payment verification)

3.3 Financial and Transaction Data

• PKR deposit and withdrawal amounts and timestamps
• Payment method identifiers (e.g., registered JazzCash or EasyPaisa mobile number, HBL/UBL/Meezan Bank account reference)
• Transaction history on the 98q Platform, including wager amounts, game outcomes, and bonus redemptions

3.4 KYC Verification Data

• Scanned or photographed copies of identity documents submitted during KYC verification
• Proof of address documentation where requested
• Selfie or liveness check images where required by our KYC provider

3.5 Technical and Usage Data

• IP address and approximate geolocation at the time of login and key platform interactions
• Device type, operating system, and browser version
• Session duration, pages visited, and features used on the Platform
• Cookie identifiers and similar tracking data (see Section 8)

3.6 Communications Data

• Records of live chat support conversations
• Email correspondence with the 98q support team
• Responsible gaming tool requests and self-exclusion records

98q collects personal data through the following means:

• Directly from you during account registration, KYC submission, deposit and withdrawal requests, support interactions, and responsible gaming tool requests.
• Automatically through the 98q Platform's technical infrastructure, including server logs, session management systems, and cookies placed on your device when you visit or use the Platform.
• From third-party service providers, including KYC and identity verification providers who return verification results to 98q, and payment processors who confirm transaction status.
• From publicly available sources where necessary for fraud prevention or compliance purposes — for example, verifying that an individual has not been listed on a self-exclusion register or a financial sanctions list.

98q uses the personal data it collects for the following purposes:

98q does not use automated decision-making that produces legal or similarly significant effects on players without human review, except where such processing is required by our licensing or anti-money laundering compliance obligations.

98q processes personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contract performance: Processing necessary to register your account, operate your gameplay, process deposits and withdrawals, and provide support — all of which are necessary to perform the contract between you and 98q.
• Legal obligation: Processing required by 98q's international gaming license, anti-money laundering regulations, and applicable financial compliance frameworks — including KYC verification and transaction monitoring.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent for these activities at any time by contacting support or adjusting your account preferences.

98q shares personal data with third parties only where strictly necessary and in accordance with this Privacy Policy. The categories of third parties with whom 98q may share your data are as follows:

7.1 Payment Service Providers

To process PKR deposits and withdrawals, 98q shares relevant transaction and identity data with payment service providers including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, as well as any intermediary payment processing infrastructure. These providers are bound by their own regulatory and contractual data protection obligations.

7.2 KYC and Identity Verification Providers

98q uses third-party KYC service providers to verify player identities and age. Identity documents and biometric data submitted during KYC are processed by these providers under contractual arrangements that restrict use to the verification purpose only.

7.3 Game Studio Providers

Live casino games and certain slot products on 98q are supplied by licensed third-party game studios. These studios receive limited technical data (such as session tokens) necessary to operate the game interface. They do not receive your full identity profile.

7.4 Regulatory and Law Enforcement Authorities

98q may disclose personal data to its licensing authority, financial regulators, or law enforcement agencies where required by law, court order, or the terms of its international gaming license. 98q will notify affected players of such disclosures where legally permitted to do so.

7.5 Fraud Prevention and Security Services

98q may share technical and identity data with fraud prevention and cybersecurity service providers for the purpose of protecting the Platform and its players from account fraud, payment fraud, and related threats.

98q uses cookies and similar technologies on the Platform. A cookie is a small text file placed on your device by a website to enable certain functionality or to record information about your visit. The cookies used by 98q fall into the following categories:

• Strictly necessary cookies: Required for the Platform to function correctly, including maintaining your login session, securing your account, and processing transactions. These cookies cannot be disabled without materially impairing your ability to use the Platform.
• Functional cookies: Used to remember your preferences, such as your selected language, display settings, and responsible gaming tool configurations.
• Analytical cookies: Used to collect aggregated, anonymised data about how players use the Platform — for example, which game categories are most visited and where players encounter difficulties. This data is used to improve the Platform experience.
• Marketing cookies: Placed only with your consent, used to deliver promotional content relevant to your interests on the 98q Platform. These cookies do not track your activity across unrelated third-party websites.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may prevent you from logging in or using core Platform functionality. Disabling other cookie categories will not prevent you from using the Platform but may reduce the quality of your experience.

98q retains personal data for the periods set out below, after which data is securely deleted or irreversibly anonymised:

• Account and identity data: Retained for the duration of your active account relationship with 98q, plus a minimum of five (5) years following account closure, in line with anti-money laundering record-keeping requirements applicable under our international gaming license.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the relevant transaction, consistent with financial compliance obligations.
• KYC documentation: Retained for the same period as account and identity data. Copies of identity documents are not retained beyond the period required by our licensing authority's KYC record-keeping rules.
• Support communications: Retained for two (2) years from the date of the interaction, or longer if the communication relates to a dispute, complaint, or ongoing investigation.
• Technical and usage data (including logs): Retained for up to twelve (12) months, after which it is either deleted or aggregated into anonymised statistical datasets.
• Self-exclusion records: Retained for the full duration of the self-exclusion period plus five (5) years thereafter, to prevent re-registration by self-excluded players.

Where retention beyond these periods is required by a specific regulatory obligation or ongoing legal proceeding, 98q will retain the relevant data until that obligation or proceeding is concluded.

98q implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the 98q Platform.
• Encryption of sensitive data fields at rest within 98q's database infrastructure.
• Role-based access controls limiting internal access to personal data to personnel with a documented operational requirement.
• Regular security assessments and vulnerability testing of the Platform's technical infrastructure.
• Incident response procedures to detect, contain, and notify relevant parties in the event of a personal data breach.

While 98q takes all reasonable precautions to secure your personal data, no method of internet transmission or electronic storage is entirely secure. Players are responsible for maintaining the security of their own devices, network connections, and 98q login credentials. If you suspect that your account has been compromised, contact 98q support immediately via live chat.

As a registered player on 98q, you hold the following rights in respect of your personal data. These rights may be exercised by contacting 98q support via live chat or by emailing [email protected] from your registered email address:

• Right of access: You may request a copy of the personal data 98q holds about you. 98q will respond to access requests within 30 calendar days.
• Right to rectification: You may request correction of any personal data held by 98q that is inaccurate or incomplete.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to 98q's legal and regulatory retention obligations.
• Right to restriction of processing: You may request that 98q restrict the processing of your personal data in certain circumstances, for example where you contest its accuracy.
• Right to data portability: Where processing is based on consent or contract performance, you may request that 98q provide your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to object: You may object to processing based on legitimate interests, including profiling for responsible gaming monitoring purposes, subject to 98q's compliance obligations.

The 98q Platform is strictly for adults aged 21 and over. 98q does not knowingly collect personal data from individuals under the age of 21. If 98q becomes aware that personal data has been collected from a person under the minimum age threshold, it will take immediate steps to delete that data and close the associated account.

If you have reason to believe that a minor has registered an account on 98q, please notify our support team immediately via live chat. 98q takes the protection of minors seriously and applies age verification controls at both registration and the KYC stage to enforce the 21+ requirement.

98q reserves the right to amend this Privacy Policy at any time to reflect changes in operational practice, applicable law, or licensing requirements. Where amendments are material — meaning they affect how your personal data is collected, used, or shared in a substantive way — 98q will provide advance notice via a prominent notice on the Platform or by email to your registered address.

Your continued use of the 98q Platform following the effective date of any revised Privacy Policy constitutes your acknowledgment of the changes. The "Last Updated" date at the top of this page will be revised to reflect the most recent amendment. 98q recommends that players bookmark and periodically review this page.

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 98q, please use the following contact channels:

This Privacy Policy was last reviewed and updated on 1 January 2026. The English-language version is the authoritative version of this document and prevails in the event of any inconsistency with a translation.